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Delays in shipping can be due to titles that are not yet available at the time of ordering and have been backordered due to the reasons listed below. In this situation your credit card will not be charged until the title is available for dispatch.
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If some items are not available in an order we will split the order. Items will be charged and dispatched immediately when they become available
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You acknowledge that Elsevier will not be in breach of obligations under these terms and conditions to the extent that any failure or delay in performing its obligations occurs because of an event or circumstance which is outside Elsevier's reasonable control including without limitation, any act of God, war and other hostilities, fire, flood, strikes, lockouts, delays in transport, breakdowns in equipment, or restrictions or prohibitions or any other acts by any government or semi-government authority.
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The Client shall not engage in piracy, reproduction, or plagiarism of the Products or any other products of Elsevier or its affiliates, nor shall it directly or indirectly facilitate any other party to engage in those activities. The Client shall promptly notify Elsevier if it becomes aware of any piracy, reproduction, or plagiarism of the Products by any third party. The Client is solely responsible for collecting from its customers amounts due in respect of its sales of the Products, exercising full credit control and solely bearing all of its own losses resulting from any uncollected amounts. Delays or failures in obtaining such payments will not affect the Client's obligation to make payments to Elsevier under clause 5.
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You may return books and electronic products (excluding PDA software, online service products, and downloads) within 30 days from the invoice date for a full refund.
These items must be in a saleable condition.
You will be responsible for and will pay the cost of returning the items back to the respective warehouse by the same method as it was delivered. The items will be returned at your risk.
To return items, please send an email to Asiabkinfo@elsevier.com enclosing the following:
Title to be returned
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Please note that we reserve the right to refuse returns which do not arrive in saleable condition. We will not process returns for Damaged, soiled, marked or torn items
Please note that individual issues of all Clinics purchased through http://www.store.elsevierhealth.com/asia/ are not returnable. All sales are final. No refund will be issued for Clinics issues returned to us.
No requests for returns will be entertained for the purchase of eBooks.