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After placing your e-Book order, we will email the e-Book activation code to you, within 48 working hours
Delay in Shipping
Delays in shipping can be due to titles that are not yet available at the time of ordering and have been backordered due to the reasons listed below. In this situation your credit card will not be charged until the title is available for dispatch.
If you have made an order items which are Pre-orders/Not yet published - these titles have not been published and will be dispatched as soon as available. Please check our website for the due date.
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If some items are not available in an order we will split the order. Items will be charged and dispatched immediately when they become available
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You acknowledge that Elsevier will not be in breach of obligations under these terms and conditions to the extent that any failure or delay in performing its obligations occurs because of an event or circumstance which is outside Elsevier's reasonable control including without limitation, any act of God, war and other hostilities, fire, flood, strikes, lockouts, delays in transport, breakdowns in equipment, or restrictions or prohibitions or any other acts by any government or semi-government authority.
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You may return books and electronic products (excluding PDA software, online service products, and downloads) within 30 days from the invoice date for a full refund.
These items must be in a saleable condition.
You will be responsible for and will pay the cost of returning the items back to the respective warehouse by the same method as it was delivered. The items will be returned at your risk.
To return items, please send an email to Asiabkinfo@elsevier.com enclosing the following:
Title to be returned
Quantity that you are returning
Please note that we reserve the right to refuse returns which do not arrive in saleable condition. We will not process returns for Damaged, soiled, marked or torn items
Please note that individual issues of all Clinics purchased through http://www.asia.elsevierhealth.com are not returnable. All sales are final. No refund will be issued for Clinics issues returned to us.
No requests for returns will be entertained for the purchase of eBooks.